For property managers
For húsfélög and property companies
A húsfélag board or a property company's operations manager receives reports all year round, and they are almost never precise enough. The resident describes what they can see — wet, a stain, a noise, a smell — but naturally cannot say which trade is involved.
The choice is then between guessing and sending someone, or booking an expensive licensed master-tradesman call-out purely to find out what is wrong. Both cost money, and one of them can end with the wrong professional arriving.
We offer a third option: send us first. We inspect, document and say what the case is about. Where it is within our scope we complete it ourselves. Where it is not, the case moves on to the right party with the documentation ready — and we come back to make good once they are done.
What this changes
What sending us first actually gives you
One first point of contact
Every case starts in the same place, whether it turns out to be masonry, pipework or an appliance. The board does not have to decide the trade before it picks up the phone.
Faster triage
An inspection on site settles what the case actually is. That can help reduce unnecessary call-outs and help send the right professional the first time.
Structured documentation with photos
Dated photographs, a description and readings from site. Usable in the minutes, in dealings with an insurer and as an attachment to a work order.
A clearer handover to the specialist
The licensed professional receives a description and photographs before arriving. That gives the specialist better information ahead of the visit and reduces the chance of a second trip for materials.
Small matters often finished on the spot
Silicone, taps, stop valves, shower hoses, loose tiles, cracks. A good deal of what gets reported turns out to be within our scope and needs no escalation at all.
The same company makes good
When the specialist has left, the question of who closes the wall does not arise. We took the case on at the start and we finish it.
Better visibility of the building
Over time a written history builds up of what has come up, where, and what was done about it. That makes a maintenance plan more realistic than board members' memories.
Fixed on site
Fixed in the same visit
When the problem is small we finish it on the spot. No second call-out to book, no waiting for a slot with a master tradesman, no second trip to pay for. The resident gets their room back the same day, and the húsfélag gets the case closed instead of carrying it over to the next meeting.
- For a húsfélag this is the difference between a case that is closed and a case that is on the agenda of the next meeting.
- The resident calls, we are attending an inspection anyway, and a good share of reports turn out to sit at this level. The case is then finished the same day instead of joining a queue for a master tradesman.
- What is left — the work that genuinely is plumbing — moves on with documentation that makes the next professional's job easier.
What residents report
“The kitchen tap drips constantly and it has got stiff to turn.”
We replace the mixer tap, or renew the worn part inside it. The connection is visible under the sink and the job is done without opening anything up.
“The toilet runs and never quite stops. You can hear it at night.”
Toilet cistern parts wear out. We replace what has failed inside the cistern so it stops passing water. It is the most common single source of wasted water in an apartment building, and it never shows up on a wall.
“It is wet in the cupboard under the sink and there is a smell.”
We look at the trap and the connections under the basin, seal or replace whatever is leaking, and dry it out. If the base of the cupboard has gone soft from damp we tell you that as well.
“The shower hose sprays everywhere at the connection and the head is blocked.”
A shower hose and a shower head are a few minutes' work. We carry them and swap them there and then.
“There is dripping at the water heater in the laundry room.”
We examine the fittings, valves and connections on the heater where they are visible and accessible, and seal or replace what is leaking at that level. If the leak turns out to be in the cylinder itself or in the pipework feeding it, the case goes to a licensed master plumber — with our documentation.
All our plumbing work is at connection level: visible, accessible equipment that can be swapped without opening the fixed installation. Anything inside the fixed pipework, in the heating system, inside a wall or under a floor goes to a licensed master plumber. We do not do that work and we do not offer it — but we hand it over ready, and we come back afterwards to make good.
How we work
The process from report to final summary
This is what happens once a report comes in — whether the case ends with us or with a licensed professional.
The report
The property manager, the property company or the resident reports the problem — by phone or through the report form. They do not need to know what is wrong; finding that out is our job.
Inspection
We attend and examine the area the report concerns, together with what adjoins it: the floor above, the other side of the wall, the nearest wet room.
Documentation
Photographs, observations and measurements where relevant. This is the material that travels onward — to the húsfélag, to the insurer or to the next professional.
Next step
Either this is within what we repair and we complete it, or a licensed professional is required. In that case we say which trade and hand over the documentation.
The repair
The technical intervention takes place. The licensed master plumber or electrician does their work holding our documentation, knowing what waits for them before they arrive.
Restoration
We come back and make good: close the opening, fill, sand, paint, tile and clean. This is our own trade, and it is the step most often missing elsewhere.
Final report
Final photographs and a summary of what was done, sent to the húsfélag or the property company. The case is closed and the building has a written record of what happened.
Steps 6 and 7 are marked for a reason: that is where most jobs stop elsewhere, and where our own trade takes over.
The handover
We do not say “call a plumber”. We tell the plumber what is waiting for them.
When an inspection shows that a licensed master plumber is needed, the case is not simply passed on with a phone number. The professional receives a written description of what we found, together with photographs and measurements.
The difference is simple: they know what the job is before they arrive, instead of starting the day by working it out.
Handover to the specialist
Location
Which property, which floor, which room, and exactly where on the wall, floor or ceiling.
What was observed
What is visible, when it started according to the resident, and whether it has changed since.
Measurements
Surface moisture readings with figures and positions, so the extent of the affected area is visible.
Photographs
Dated photographs: a close-up of the damage and an overview showing it in the context of the room.
What we suspect
Our view of the likely source, stated as an assessment and not as a conclusion. The professional makes the decision.
Access
How to get at it: where the stop valve is, what has to be moved, whether anything needs opening, and who lets them in.
The professional arrives with the right materials, knowing what they are walking into. The húsfélag gets one case that holds itself together instead of three contractors pointing at each other. And when they are finished, we come back and make good.
Get in touch
Discuss a partnership
For húsfélög and property companies with several open cases it is usually simplest to agree a standing arrangement: how reports come in, who receives the documentation and how the making-good is handled. It takes one phone call.
Or call directly: 845 5976
Frequently asked questions
Questions from húsfélög
Are you a plumbing company?
No. We are the first point of contact when something goes wrong in a building, and the trade the company is licensed in is masonry and finishing. Our plumbing work extends to visible fittings and replaceable fixtures: taps, mixers, stop valves, shower hoses, toilet cistern parts and traps. Anything touching the fixed pipework, the heating system or pipes inside walls goes to a licensed master plumber — with our documentation, and we come back to make good.
Do you come back after the plumber has finished?
Yes, and for us that is the normal final step rather than an extra. Once the technical repair is done we close the opening, fill, sand, paint, re-tile, clean up and take final photographs.
Do you fix the small things straight away, or does it take a second visit?
We bring materials and tools to the inspection and repair on the spot whatever falls within our scope: mixer taps, taps, stop valves, shower hoses and heads, toilet cistern parts, traps under basins, seals and silicone, and minor leaks at visible fittings. That removes the need for a second call-out. Anything inside the fixed pipework, the heating system or a wall goes to a licensed master plumber.
What does the licensed professional get from you?
The location down to the room and the spot on the wall, floor or ceiling; a description of what was observed and when it started; moisture readings with figures; dated photographs, both close-up and overview; our assessment of the likely source; and the access details — where the stop valve is, what has to be moved and who lets them in. The professional therefore knows what the job is before arriving.
How quickly do you respond?
We answer reports as soon as we can and prioritise cases where water is still running or damage is getting worse. A site visit is arranged by phone or off the back of the report form. We do not advertise fixed opening hours and we do not promise round-the-clock cover.
In what form do we get the documentation?
Dated photographs of the area, a written description of what was inspected and what was found, moisture readings where they were taken, and a proposed next step. It is put together so it can be forwarded straight to a professional, an insurer or a húsfélag board.
Does a húsfélag need an agreement to use the service?
No — you can call about a single case. For property companies and húsfélög with several open cases it is often simpler to agree a standing arrangement for how reports come in and how documentation is returned. That is a phone conversation.